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Manage Persons. May 11, 2022 · The latest release of SMAX is here! Sporting enhancements for productivity, user experience, customization, and integration, our IT service management solution is now more powerful from every angle. Mar 7, 2019 · Overview of the REST API. This document describes how to configure the OO integration with (SMAX) Customers . Sep 19, 2018 · Add or subtract the required time in milliseconds. Both ways are using the SMA Support Assistant. net. The three primary request workflows in the system are: “Service”, “Support”, “HR Support”, and Micro Focus SMAX was also recently named a leader in the GigaOm Radar for ITSM Solutions. Create an endpoint. What types of meetings are there? Feature Spotlight : Deep dive of SMAX capabilities including best practices, demos and tips Mar 7, 2019 · The suite documentation set includes the subsets described in the following table. Micro Focus is announcing the release of. Log file directory. To access the Fields tab, from the main menu, select Administration > Configuration > Studio > Fields . Service Management Administration. Service Management Automation X provides some additional features that assist in scheduling changes and improving the overall change management process over time. apiserver-svs-smax controller-core. optional. As usual, feel free to let me know your comments, and talk to you in another coming article. 8. comwell OpenText Community for Micro Focus products Jul 11, 2024 · NEW SAM: Recognise unmanaged commercial Products. We strongly recommend that you enforce the Change Management processes for standard, normal, and emergency changes, and avoid running into this situation as much as possible. Flexible Credits. Where: <namespace> is the suite namespace (for example: itsma1). days (long date1, long date2) Returns the number of days between date1 and date2. Beginner Certifications. Step 2: Submitting an enhancement request or defect. " One use case for this business rule could be to disable all the fields of a record when it reaches the end of its workflow " from on-line quide SMAX 2020. Here are five good reasons to take a closer look: Jul 17, 2019 · Micro Focus SMAX – the latest service management platform offering from Micro Focus – brings the unique capability to extract intelligence from all data gathered in the system (service requests, incidents, problems and change requests) to enable businesses to make faster decisions, predictable services, closed-loop incident management, and Micro Focus SMAX: SMAX is a Service Management system to handle and support users with their IT processes. SaaS agility. The following API services are available: Entity Management Service (EMS). Per agent, per month. To access the Integration Engine, log in to the agent interface as the tenant admin, navigate to Administration May 24, 2022 · Enter the corresponding record type from LDAP. Configure the Service Portal mobile app. Do's and Don'ts for Knowledge Articles. May 7, 2021 · Download logs. Service Portal. Analytics. Follow along with this Service Management Automation X (SMAX) Supportressourcen, zu denen Dokumentationen, Wissensdatenbanken, Community-Links, praktische Anleitungen und mehr gehören können. Basically, you need to add SMAX to Azure applications (with a URL), then enable SSO for SMAX in Azure AD, and upload metadata. The Integration Engine is a built-in integration platform that enables you to set up an integration with another SMAX system or an external application. The Native SACM solution requires a Micro Focus CMS system to work with the SMA suite. Jul 2, 2019 · SANTA CLARA, CA – Micro Focus (LSE: MCRO; NYSE: MFGP) today announced the general availability of Service Management Automation X (SMAX) 2019. A workflow is a collection of phases with transitions from one phase to another. Licenses. Nov 8, 2019 · Overview: The IdM Administration provides the identity management services for CDF. 02 (got successfully installed message at the end of installation). eDiscovery. Dec 2, 2022 · Hybrid mode: SMAX is installed in a cloud environment and connects with a classic CMS running on-premises; Classic mode. Service Management Automation X (SMAX) support resources, which may include documentation, knowledge base, community links, May 19, 2022 · Introduction. OpenText delivers an industry-leading approach to IT operations management, decreasing time to value with unified orchestration platform leveraging reusable library to create processes while providing full stack continuous compliance. Currently, only Service Management (SMAX) and HCMX licenses can be managed in Suite Administration, hence only May 13, 2021 · Micro Focus is announcing the release of. Micro Focus and its partner and customer community can share such extended applications via the ITOM Marketplace. SLT Event. With a private generative AI (GenAI) virtual agent, our IT service management software empowers users and service agents to find the answers they need Sep 17, 2019 · To restart the SMA suite, perform the following steps: Where: <namespace> is the suite namespace (for example: itsma-pxh5s ), and the last character in runlevel set -l is lowercase letter L . 2024-07-02. Incident record to new request record. On any node, run the following commands: The following command line options are available: -u <USER>, --admin-user <USER> The username of the CDF Management Portal administrator. Ok, for WorkFlow "IT Support" I added rule "Restrict/allow editing of fields" of section "Rendering forms" in "Close Nov 29, 2021 · Use CDF Doctor to generate a dump file. Languages: English. Rather than locking you into a fixed-term configuration and a rigid contract for SMAX or each Multi-national retail organization. Functional improvements. Any customer issue that can be self-resolved using knowledge is one less issue that the Service Desk needs to address. Suite Configuration SMAX High Level Architecture Diagram. IT Operations Management (ITOM) – SMAX and CMS are SOC 2 certified. Tips & Info. Overview. Apply security patch on JRE/JDK 1. Step 1: Portal access. This SMAX release further increases service management productivity with new functionality and features in collaboration, asset management, and integration as well as extended platform and language support. You can get a preview of license information and licensable features. 08. Feb 5, 2021 · Updated on Feb 5, 2021. The following diagram shows the architecture of integrating Native SACM with Classic CMS. mycompany. The format for these meetings include feature drill-downs, using SMAX or other Micro Focus technologies, best practice sharing, and practical use cases with crawl, walk, run scenarios for specific capabilities. Based on a container deployment foundation, it accelerates agent productivity, reduces ticket volumes and increases user adoption and satisfaction. . OO Micro Focus SMAX Content Pack AFL Our SMAX product experts will provide demonstrations, host discussions, and answer common questions. Example: The expression now () + 259200000 returns the date 3 days from now, because 259200000 represents the number of milliseconds in 3 days. Customers looking for a modern self-service portal while leveraging the Service Manager request catalog can deploy the SMA Service Portal with Select your product to access license keys or activation codes. 05. Premium Support. CDF Mgmt Portal. 11 release increases service management productivity and user experience, provides more customization and integration flexibility and comes with more Asset and Software Asset Management capabilities. Read the full press release! SMAX is the first application for Enterprise Service Management, ITSM and ITAM built on machine learning and an Under 'Integrations' select 'Inbound Integrations', select the category 'API' and then select add 'Add API Integration'. Virtual Agent. Apr 26, 2021 · We cover how Micro Focus SMAX is used for enterprise service management spanning IT and business functions. Click Import. A workflow is the system’s definition of how a certain process will run. Service Management Automation X (SMAX) Ressources de support, pouvant inclure de la documentation, une base de connaissances, des This certification validates that you can deploy and integrate Micro Focus Service Manager based solution into customer environments to support key IT processes of service request, incident, problem, configuration, release and service level management. Jun 18, 2019 · Reason: x509: certificate is valid for newhost. Product: Service Management Automation Suite. Service Management Automation X has a few different workflows defined for requests that handle these possibilities. This script can be run every 15 minutes. Installation and configuration of add-on capabilities. It also helps groupgin common incident areas and giving insights to tackle them to reduce common issues. 1. Documentation; Integrations; APIs; Service Management Automation X : Feb 15, 2022 · Change management has three distinct workflows that may be used, depending on the change being performed. It automates testing throughout the CI/CD pipeline so developers can quickly resolve issues, and works with your current development tools and processes. Email; CONTINUE Service Management Automation X (SMAX) efficiently identifies and routes tickets, resolving issues from connectivity to configuration. Fortify by OpenText™ helps you build secure software fast, so your employees can work from new locations and customers can reach you in new ways. 0. Administer Smart Analytics. Customize the login and logout pages. Modernize now and leave complexity behind. Step 1. Use case 1: Portal-based Defect or Enhancement requests. A signed NDA is needed in order to receive the SOC 2 report. Portail de support Contacter le support. The SMAX 2022. As your business grows, your SaaS subscription consumption needs change. If date1 is later than date2, the number is negative. Enables you to perform Create/Read/Update operations on records and manage records. 2 concurrent OO workflows are included in the SMAX May 12, 2021 · A log file directory may consist of one or more folders. Version: 2021. Jan 28, 2019 · The video demonstrates the use and benefits of SMAX self-service and smart search. If there are multiple folders, run the ls -l -t command and navigate to the first folder for the log file. Each phase represents the state of the workflow linked to a form for data capture. Once you select the integration, you can then specify basic settings like the integration name, escalation policy, names of the recipients Apr 2, 2023 · Service Management Automation X's service and configuration management module provides the repository for all the components (the configuration items) that make up our services. Using shared IdM in classic mode leveraging Micro Focus to maintain and deploy your SMAX instance using infrastructure lo-cated at an AWS data center facility. 0 ; Add-ins. virtual-agent-admin virtual-agent- bot-engine virtual-agent-nlu CMS (CMDB administrator) Web Client Service Portal Mobile Client. Hi everyone ! I use SMAX 2020. com. The following tables list those fields and associations whose contents are, by default, copied to a record created from an incident record. Micro Focus Service Management Automation X (SMAX) helps in creating and resolving tickets quickly with screenshot feature and creating incident automatically and assign it to ServiceDesk, hence removing manual work of trackling and assigning. In order to get the most out of your SMAX implementation, Micro Focus recommends keeping as close to the provided out-of-the-box processes as possible. Enables you to use reporting services to analyze your record data. Micro Focus Operations Orchestration (OO) OO is middleware between SMAX and SAP Solution Manager. This process event is relevant for incidents, requests and the customized record types created in Studio only. Select your product to access associated documentation. User experience improvements. -p <PASSWORD>, --admin-password <PASSWORD> The password of the CDF Management Portal administrator. By not implementing appropriate network security controls you may be exposing the system to increased security risks. The rule is run when the Service Level target duration reaches the 0%, 50%, 75%, 90%, or 100% level of the target, as defined by the rule. Click OK. Micro Focus will showcase its service management solutions, SMAX, Universal Discovery and CMDB, at booth 503. 2020-12-18. Individuals holding this credential are qualified Service Desk Agents. Wait for 10 to 15 minutes to allow the suite pods to be stopped. Jul 7, 2021 · Micro Focus encourages the customer to implement network security controls which are not provided by Micro Focus. From ADMINISTRATION > IdM Administration, you can access the IdM Administration page. Service . Meet Service Levels Better. Mar 3, 2022 · Micro Focus has a script for checking the resources within the Kubernetes cluster named check_resource. Service Management Automation X provides an Operations Orchestration integration that allows you to automate tasks or integrate with other products. Mgmt Portal. Asset Management. Step 4: Status confirmation. Jan 24, 2022 · With an HCMX license, this module is limited to cloud management use cases. The Department Manager comments: “150,000 employees leverage SMAX to submit over 50,000 tickets each month – of which 10,000 are related to non-IT services. Perfect Thank you Jul 9, 2021 · Add or subtract the required time in milliseconds. If not, try restarting the agent. Build Secure Software Fast. Explore some of the benefits of utilizing SMAX, such as receiving access to Mar 7, 2019 · When calling the Service Management Automation X (SMAX) REST API, follow the following instructions: Set up a dedicated integration user for inbound integrations. Your search terms, an options menu may exist. Support Site Feedback. Here are five good reasons to take a closer look: Additional Services. Support and Services: Documentation. SMAX is advanced service management made simple and affordable. CTI. This incremental release of Service Management Automation X (SMAX) introduces a number of new features and enhancements, in addition to fixing issues. Mar 22, 2023 · Release notes. You can enter a custom filter to specify the relevant records for the integration. SaaS Flex allows you to consume your OpenText Software as a Service (SaaS) solutions as you want and when you want. See how SMAX can. If there is only one folder, navigate to this folder for the log file. This script can highlight areas of low resources or failing pods, making it easier to determine if more resources are needed or if specific pods need to be moved to another node. Based on embedded machine learning and analytics, it delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM). Hi Manage to install SMAX 2019. If restarting the agent doesn't correct the issue, review the controller log located in the C:\\ProgramData\\MicroFocus\\On-Premise Bridge Agent\\product\\log\\controller directory for more Feb 27, 2024 · SMAX has fully functioning out-of-the-box processes and workflows that are ready for use as of day 1. microfocus. Computer Telephony Integration (CTI) Enables Service Management to automatically display information about the caller and details about the caller's service and support requests on the Live Support page when agents receive a telephone call. 05 release increases your service management productivity and user experience and provides more customization and integration flexibility. Updated on Feb 10, 2023. Micro Focus OO Micro Focus HCM Base Content Pack CloudSlang OO Micro Focus SMAX Content Pack AFL . Updated on Mar 7, 2019. In the State section, click Active to activate the integration. Submit your email address. Perform ongoing system maintenance. May 20, 2022 · Micro Focus is announcing the release of. Existing customers can continue to use it, but the support might be discontinued in a future release. Transitions can connect phases in any manner such as creating parallel branches or loop backs to previous branches. Oct 9, 2021 · Incident record to new problem record. Some help centers are also embedded in the suite and Feb 27, 2024 · Introduction. It helps to manage users, groups of each user and the Single sign-on (SSO) to allow users using the same user name and password for multiple applications. Jun 13, 2022 · In addition to SMAX’s ITIL®4 certification, Micro Focus is a sponsor of Pink22, the 25th international IT Service Management conference and exhibition from June 19 to 22, 2022, in Las Vegas. In this integration, SMAX is acting as an end user system, forwarding Incidents to SAP Solution Manager. Nov 11, 2019 · On Monday, November 11, Micro Focus announced that the most intelligent enterprise service management product, SMAX, will be available as a service (SaaS) in the United States and Canada this month. You understand and agree to assume all associated risks and hold Micro Focus harmless for the same. Software Asset Management enhancements. Step 3: Azure DevOps work item created and confirmation provided back to the user. Consulting / Professional Services. The system saves suite logs on persistent volumes. The following Micro Focus products are SOC 2 certified: Application Delivery Management (ADM) – ALM QC, PPM, ALM Octane, LRE, LRC, UFTMobile are SOC 2 certified. ”. xml from SMAX to Azure AD SSO configuration interface. To sync all people from groups 1 and 2 only, enter: (& (objectClass=person) (& (group=group1) (group=group2))). The SMAX-UCMDB integration through OPB is deprecated and might be removed in a future release. Apr 6, 2021 · The Knowledge Articles in a SMAX system can be the Service Desk's best friend. View Fullscreen. SMAX Services. Jul 27, 2022 · Service Management Automation X (SMAX) is a service management solution driven by analytics, that combines four key application areas: IT Service Management (ITSM), IT Asset Management (ITAM), Extended Service Management (XSM), and Cloud Management. Show more. Restrict/allow editing of fields. There are numerous integration options available in AlertOps, select SMAX Micro Focus. 50 UD units are included in the SMAX and AMX product licenses, additional UD units can be purchased as add on license capacity. ESM allows for a further extension of applications via an easily extendable and fully codeless studio functionality. Micro Focus Operations Orchestration (OO) OO is used as middleware between SMAX and SAP Solution Manager. Do: Focus on only one topic per article Easy to read; Easy to maintain Jul 20, 2021 · In certain special cases, you may implement an urgent change without submitting a request for change first. Freeing customers from the responsibility of day-to-day operation and maintenance, SMAX SaaS from Micro Focus provides: a staffed and maintained 24x7 service operations center (SOC), which is the Apr 28, 2022 · You can integrate SMAX with UCMDB through either On-Premises Bridge (OPB) or the Native SACM solution (using CMS Gateway). The integration uses the On-Premise Bridge to connect SMAX to a Micro Focus Operations Orchestration installation. On this page. Suggested Answer. Aug 31, 2021 · On this page. SMAX Certified Specialists have proven their ability to apply essential knowledge and skills to demonstrate how a business end user will use the SMAX service portal for IT support needs. Configure suite in Suite Administration. Jul 20, 2021 · Click Choose File to select your license file. Service Management Automation X (SMAX) Service Management Automation X is an analytics-driven service management solution for manag-ing the entire service portfolio and lifecycle within and beyond IT. But when i tried to access the url ( https://devitsmrh02. Read the privacy notice at the bottom of this screen before you continue. In this integration, SMAX is acting as an end user related system, forwarding Incidents to SAP Solution Manager. Mar 14, 2022 · General process to build an integration. svs-smax scheduler. Cloud OpenText™ Service Management Automation X (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Install Connect-It. "Micro Focus SMAX is the world’s first and only enterprise service management solution built on machine-learning and analytics with choice of delivery, either as a service (SaaS) or as a modern cloud-native solution deployable on public and private clouds,” said Tom Goguen, Micro Focus Chief Product Officer. Use the following workaround to resolve this issue: Fix the FQDN issue: Run the following command on one of the master nodes: kubectl get ingress -n <namespace>. The tab displays the fields for the record type selected in the drop-down list at the top of the page. The Fields tab, which includes the Fields Editor, enables you to view, add, and edit fields for a record. py. HCMX license doesn't have the 50 UD units included, UD units can be purchased separately. modernize your ITSM. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. by Tonya SMAX. These have been created based on the industry standard ITIL process definitions as well as years of experience supporting customers with their IT business. During the suite installation, you can select which of the following capabilities to install. Codeless ease. SMAX, which also held the top spot in the 2021 RIA Report, is a comprehensive analytics-driven service and asset management solution for the entire service portfolio and lifecycle within and beyond an IT environment. Half of all requests are submitted through the self-service portal, and we aim to increase this number. SMAX is the first application suite for Enterprise Service Management and IT Service Management built on machine learning and analytics, powered by an embedded CMDB and Discovery to help drive down costs and speed up time to resolution. Click Microsoft Teams on the left pane. The Service Management Automation (SMA) capability is mandatory for each new installation, and the other ones (also referred to as "add-on capabilities") are optional in a new installation. Mar 7, 2019 · The suite documentation set includes the subsets described in the following table. A workflow enables an implementer to Nov 3, 2021 · The rule is run according to the specified schedule. 24010 23 9. This repository supports the primary functions of the SACM process: Configuration Identification - it gives us the ability to enter all the information for our Apr 8, 2021 · requesting multiple items at the same time. dns. You can find the information portal links to the individual help centers in the following table. While Service Manager (SM) and Service Management Automation X (SMAX) are both end-to-end, stand-alone, solutions for IT and Extended Service Management, they can also be used together. SMAX Certified Specialist Exam. This solution supports on-premises and BYOK environments with different types of storage such as NFS, EFS, or StorageClass. SMAX User Discussions. Jacques Conand Product Management Director, Service Management Micro Focus Process Designer workflows. OpenText™ Service Management Automation X (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). What's the SMAX User Group? The virtual meetings offer practitioners the opportunity to learn and exchange information on technical topics with Micro Focus subject experts, partners, and other SMAX customers. 25. Version 1. The default filter is based on the selected record type (person or group). It took us 5 minutes to do this configuration. Configure Live Support with CTI. With AI power, codeless ease, and SaaS agility, SMAX is the modern, surprisingly affordable ITSM solution. Aug 25, 2021 · Return to the SMAX agent interface, and check that the OPB agent is successfully connected to SMAX and is ready for use. Service Level Targets and SLT sets have two new options for the time zone and work schedule values - customer field in ticket and assignment group in Connectez-vous au Portail du Support technique pour gérer vos dossiers en cours, obtenir des licences, télécharger des produits et des correctifs, et bien plus encore. Administer Cloud Management. support resources, which may include documentation, knowledge base, community links, Feb 10, 2023 · Integration Engine—Azure DevOps integration. I don't think there's any manual approved by Micro Focus, but it just works. Universal Discovery (Asset Discovery) $1. com, not oldhost. Ressources de support, pouvant inclure de la documentation, une base de connaissances, des liens vers les communautés, des guides Oct 8, 2018 · If customers want to experience a dramatically lower time to deploy a solution and get rid of the upgrade costs, then choosing SMAX with its fully codeless approach is the way to go. Learning Services. What's new in SMAX 2021. com/channel/UC35gcEr3eOT_xM_5nEBXmTA?sub_con Connectez-vous au Portail du Support technique pour gérer vos dossiers en cours, obtenir des licences, télécharger des produits et des correctifs, et bien plus encore. It is extremely simple. The instructions in this section outline the configurations for SMAX. There're two ways to collect suite logs: collecting logs from the UI (recommended), and collecting logs manually. All suite license files can be uploaded here, supported formats include ov4key, xml, and dat. Your recently viewed products. SMAX User Group - Live bi-weekly meetings for SMAX technical practitioners. Oct 23, 2019 · Micro Focus SMAX SMAX is a Service Management system to handle and support users with their IT processes. You can run the following command to watch the suite pod status: Micro Focus SMAX—AI power. The entire documentation set is published on the Software Information Portal at: https://docs. Some help centers are also embedded in the suite and Manage CMS users with shared IdM. This release has a known issue ( OCTCR19M1575794 ) that needs your attention (see Platform-offline pod restarts frequently during SLT calculation ). Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners. With a private generative AI (GenAI) virtual agent, our IT service management software empowers users and service agents to find the answers they need May 19, 2023 · Integrate with SharePoint and Confluence. The solution allows for a further extension of applications via an easily extendable and fully codeless studio functionality. by Frank Sauer. OpenText Service Management Automation X. There are also over 25,000 incidents Mar 31, 2022 · Navigate to Administration > Utilities > Integration, and then select Integrations from the dropdown list on the top of the screen. Import the suite CA certificate to a local truststore. Pod name. Localize SMAX by using Openl10n. youtube. SUBSCRIBE: https://www. Management(X) Web Sep 29, 2021 · SMAX has fully functioning out-of-the-box processes and workflows that are ready to be used as of day 1. Configure SMAX as a Service connector. You can also use Connect-It to integrate Service Management Automation X (SMAX) with other products. 111 2 0. oi ym se jq zt rm eo iy ia hy